Salvia Divinorum
Q: What is Salvia Divinorum?
A: Salvia Divinorum is a member of the sage family and is native to Oaxaca Mexico. Salvia Divinorum contains Salvinorin A, identified as natural psychotropic compound that has been traditionally used by Mazatec healers in healing and visionary ceremonies.
Q: Where can I find more information about Salvia Divinorum?
A:
If you are new to Salvia, we strongly encourage you to visit Erowid’s Salvia Divinorum information database.
Q: As a first timer buyer what should I buy?
A: We generally recommend to all first timers to start with a concentration of between 10x to 20x. However, many customers prefer to order stronger potencies and use less. Higher potencies are not only more cost effective, but also allow customers to enjoy the full potential of the product with ease.
Q. How long can I store my Salvia divinorum incense for without it losing potency?
A. Probably for decades. The active principal, salvinorin A, is quite stable and can be stored at room-temperature. For long term use, we recommend storing it in a dark location, such as a drawer or cupboard, so that it is not exposed to the potentially harmful effects of UV light.
Q: What is the difference between non-flavored and flavored salvia extracts?
A: Non-flavored salvia is crude and often unpleasant to many to users. Salvia Extracts.com is the only source on the net that offers free flavoring option, ranging from fruit to candy like.
Q: How are extracts made?
A: Click here to learn more at our "About Salvia" page.
Payment & Pricing
Q: What methods of payment do you accept?
A: We currently accept Visa and Mastercard. We can also send wholesale orders via C.O.D and retail orders via Money Order.
Q: Is your site secure for shopping?
A: SalviaExtracts.com strives to ensure a safe and enjoyable shopping experience for all its customers. All personal information is kept strictly confidential and secure, never being sold or leased to any third parties. Our payment gateway is equipped with the finest encryption protocol, and all payments are 128bit encrypted whilst communicating with the bank.
Q: My credit card is being denied. How do I order with my credit card?
- A: Different Addresses - Difficulties with credit card processing, often arise from simple mistakes, please ensure that your billing information (First and Last name, full address, phone number and zip code/postal code) is entered correctly, it has to match up with the information that you provided your credit card company or issuing bank. These safeties have been put in place in order to protect our customers. Note: You may enter a different address for your shipping address.
- A: Card Verification (CV) Number incorrect – Your card may not work because you have entered the CV number incorrectly. The verification code is a 3-digit number printed on the back of your card. Note: International Buyers, outside of the United States of Canada do not need to provide verification numbers.
- A: Still experiencing problems – Try another card, the card you are trying to use may not be work with our processing system if it is other then a VISA or MasterCard. If you are still experiencing problems, please head over to the contact section and send us an email.
Q: How much do you charge for flavoring?
A: Our flavoring is free for all orders, whether retail or wholesale.
Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide!
Q: Is Salvia legal everywhere in the world?
A: Salvia is legal to own and purchase in the US and most countries in the world. Exceptions are Australia, Finland, Norway, Denmark and Italy. *Note: We do not ship to some US states that have banned the substance to be sold these are: Delaware, Louisiana, Missouri, Illinois, or Tennessee
Q: Does shipping cost extra?
A: Shipping is free of charge to all orders. All orders 100 dollars and above, originating within the United States or Canada, are automatically upgraded to our fastest shipping method. Customers with internationally or below 100 dollars have the option of upgrading their shipping method.
Q: How is my Salvia shipped?
A: All orders are discretely packaged in a plain brown envelop with no company logos or references to Salvia. The Salvia Extract is then carefully packaged in single gram vials, to ensure safe storage.
Q: How long does it take for you to ship my order?
A: All orders are shipped within 2 to 3 business days of us receiving your payment, via Canada Post. If they are unforeseeable delays we will promptly notify you.
Q: What are the time frames between the different shipping methods?
A: UPS Standard 3-4 days*; Express Post 3-7 days* ; Free shipping 4-15 days*
*Days are counted only during business days (Monday to Friday, excluding Saturday and Sunday.) Time frame applies to orders in North America only and are subject to variations depending on distance.
Q: How can I track my order?
A: If your order has been shipped via Express Post and you have been given a tracking number you can track its progress by visiting: www.canadapost.ca
Wholesale
Q: Do you offer wholesale pricing?
A: Click here to visit our wholesale order page.
Q: Is there a minimum order quantity for wholesale?
A: Yes. Wholesale pricing is only available for quantities of 20 grams or more.
Q: What packaging options are available?
A: Wholesale customers have the option of either ordering in bulk, or for $1.75 more per gram, ordering pre-packaged products.
Q: What quantities can you supply?
A: We can supply just about any quantity, up to 40 kilo grams of any one of our extracts.
Other
Q: What is your policy on your Money Back Guarantee?
A:
Unlike other online retailers we offer a 100% Money Back Guarantee, if you are not completely satisfied with your order within 30 days we will refund 100% of the cost of the product minus shipping and handling fees, please head over to the contact section and send use an email and we will provide you with a refund via check.
Attention: In order to be eligible for money back guarantee, certain conditions and restrictions apply. SalviaExtracts and its associates hold the right to deny returns if less than 90% of the product is returned. If the order is not sent back in its original packaging, in an acceptable resell able condition. Customers are responsible for all shipping and handling fees involved in the return. Shipping and handling fees are none-refundable.
Q: My question still isn't answered, what now?
A: If this FAQ has not answered your question, please click on the Contact Us link on the topbar to submit your question. 
