Q: How do I request a refund or exchange?
SalviaExtracts is proud to offer a 100% Money Back Guarantee to our customers. If you are not completely satisfied with any item in your order within 30 days, we will refund the entire cost of the item(s) in question excluding any fees incurred for shipping and handling. In order to request a refund or exchange, please proceed to our contact section to submit a request and a customer service representative will assist you shortly.
Q: How long will it take to process a return?
A: All returns will be processed within 7 business days of the receipt of the merchandise being returned. The length of time required for a credit card refund to be posted to a customer’s account varies depending on the institution; please contact your credit card company for more information regarding their practices and policies. If your order was placed by money order or personal check, your refund will be sent by check via USPS First Class Airmail with tracking to confirm receipt. Please note that all refunds will be processed according to the method used to send the original payment. A customer ordering by credit card would thus be eligible for a refund by credit card but not by check or wire transfer.
Q: What are the requirements to return a product?
A: In order to qualify for our money back guarantee, an item must be returned unopened, opened or unsealed doesn't matter however empty bags will not qualify for refunds, this must be received within 30 days of your receipt of your goods. SalviaExtracts reserves the right to deny returns for items that are received in an unacceptable condition or without the original packaging. Customers are responsible for all fees incurred in the shipping or handling of a return. Shipping and handling costs are non-refundable and cannot be credited towards an exchange. A customer may request to return a maximum of two opened or used items. In order to qualify for our Money Back Guarantee, any items returned thereafter must be received by SalviaExtracts in their original condition; unopened and unused.
Q:Will I be charged restocking fees to return a product?
A: We do not charge any restocking fees for products returned within the 30 days allotted by our money back guarantee. SalviaExtracts reserves the right to deny returns for items deemed to be in un-sellable condition or without original packaging.
Q:My question has not been answered. How can I obtain more information?
A: If our return policy did not answer your question, please feel free to contact us via phone or email and a customer service representative will be able to assist you.
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